Many companies make promises that are verbal. We put them in writing, this way you have more than just our word that we'll stand behind our workmanship.
Being a licensed C-10 (electrical) and C-7 (low voltage) contractor in California for over 30 years we've not had a complaint of not backing up our guarantee.
Originally trained by a subsidiary of the Bell system the Western Electric Company wrote the book on wiring and product longevity. Over the years manufactures have provided in house training to our staff in wiring standards, product programming, installation, termination and labeling. This insures that you are getting trained personnel.
COMTECs labor is guaranteed for 30 days, providing it's related to the same problem. New product has a one year factory warranty. Used products offer a 90 day warranty period.
If a service related problem reoccurs with-in 30 days that was determined to be a NO TROUBLE FOUND, then any labor billing will be continued in ¼ hour increments with no travel time it's billed "just as labor time."
A reoccurring problem does not consider acts of God or abuse. As an added assurance if the product continues to not provide satisfaction, then COMTEC will credit the customer if they upgrade or replace the defective product within 90 Days of the invoice date.
"Mount Shasta Resort has been using COM TEC for well over a decade now, and couldn't be happier. Even though Mount Shasta is in a remote location, we know we can count on COM TEC to show up the same day we call with a need for their services. When it comes to installing and servicing a phone system, we feel blessed that we chose COM TEC."